Yearsley Home Care Services

Last Updated: June 2026

Introduction
Yearsley Home Care Service is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

Information We Collect
We may collect and process the following information:

• Name

• Email address

• Telephone number

• Postal address

• Information relating to care requirements

• Information submitted through contact forms

• Information submitted through Facebook Lead Ads and Google Ads forms

• Website usage data including IP address, browser type, and pages visited
   

How We Use Your Information
We use your information to:

• Respond to enquiries

• Arrange consultations and care assessments

• Provide domiciliary care services

• Contact you regarding requested services

• Improve our website and services

• Meet legal and regulatory obligations

• Send relevant information about our services where appropriate
   

Facebook Lead Ads and Google Ads
We may collect personal information through Facebook Lead Ads, Google Ads, and other online advertising platforms.
Information submitted through these forms is used solely to:

• Contact you regarding your enquiry

• Provide information about our care services

• Arrange consultations or assessments

• Follow up on service requests

We do not sell or rent your personal information to third parties.

Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.
We may use services including:

• Google Analytics

• Google Ads

• Meta (Facebook) Pixel

These services help us measure website traffic, improve marketing performance, and provide relevant advertising.
You can control cookies through your browser settings.

Legal Basis for Processing
Under UK GDPR, we process personal data based on:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests
   

Data Sharing
We may share information with:

• Professional advisers

• IT service providers

• Regulatory authorities where legally required

• Trusted third-party systems used to manage enquiries and care services

All third parties are required to protect your personal information.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements.

Your Rights
You have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request transfer of your information

• Withdraw consent where applicable
   

Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

• Yearsley Home Care Services

• Email: enquiries@yearsleyhomecareservices.com

• Telephone: 0208 064 0924

 
Complaints
If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://www.yearsleyhomecareservices.com
Telephone: 0208 064 0924